Account and login help
Get help signing in, accessing your Swish account, resetting your password or checking account details.
Support
How can we help?
Get help with your SwishFiles account, uploads, folders, sharing links, storage access and SwishEmail file workflows.
Account help
File support
Sharing guidance
Support centre
Need help?
SwishFiles
Account access
Login, password and account issues
Help
Uploading files
Documents, photos and folders
Guide
Sharing links
Send files securely to others
Tips
SwishEmail
Files and email workflows
Info
Help topics
Find the right support quickly.
Start with the most common SwishFiles support areas below.
Uploading and organising files
Learn how to upload files, organise folders and keep your cloud storage tidy.
Sharing files
Understand how sharing links work and how to send files to other people with control.
SwishEmail integration
Get support with saving email attachments, sharing larger files and using SwishFiles alongside SwishEmail.
Contact support
Need help from the Swish team?
If you cannot resolve your issue, contact Swish support with your account email, a short description of the problem and any relevant details such as file names, browser type or error messages.
Before contacting support
- Check that you are using the correct Swish account
- Try signing out and signing back in
- Confirm your internet connection is stable
- Include screenshots or error messages where possible
Support information to include
- Your Swish account email address
- The device and browser you are using
- What you were trying to do
- Any error message shown on screen
Faster help
Send the right details first time.
The more detail you include, the easier it is for support to understand the issue and help you quickly.
Support FAQ
Common questions.
Where do I log in?
You can access SwishFiles through the SwishFiles portal at portal.swishfiles.com.
I cannot access my account. What should I do?
Check that your email and password are correct. If needed, use the password reset option from the login page.
Can support access my files?
Support should only ask for the information needed to investigate your issue. Never send passwords or private security details.
Does SwishFiles work with SwishEmail?
Yes. SwishFiles is designed to work naturally with SwishEmail for attachments, file storage and sharing workflows.
Still need help?
Contact SwishFiles support.
Send us the issue details and we will help you get back to your files.